Utility Customer Service is responsible for timely and accurate billing for City of Brandon services, the collection of City revenues and requests for new, transfer or termination of utility service. All service related items can be completed both in person or online. Please read our Frequently Asked Questions for help starting or stopping service, paying your bill, understanding your bill, reading your meter, etc.
Self Service and Frequently Asked Questions
What are your business hours and phone number?
The Public Works Department is open from 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays. During these hours customers can call 601-824-4579 to speak with a representative.
How do I establish a new water service account?
Complete Application for City Provided Utility Service and provide a copy of a Photo ID and proof of ownership or copy of lease. This form can be submitted in person, by email to email@example.com, by fax at 601-824-4582, or by mail.
Acceptable proof of ownership can include a copy of executed lease, good faith statement, HUD statement, closing statement, or deed.
New accounts require a $100 deposit. The deposit must be paid at time of application. Applications for separate sprinklers meters are made by using the same application.
Do I have to come into the office to apply for service or can this be done online? What information will I need?
You do not need to come in person to complete an Application for City Provided Utility Service. Simply download the Application for City Provided Utility Service, sign and return to the water department via fax at 601-824-4582 or email firstname.lastname@example.org.
You will need to attach a copy of a Photo ID and proof of ownership. Acceptable proof of ownership can include a copy of executed lease, good faith statement, HUD statement, closing statement, or deed. A representative will enter the information into the system and contact you to arrange payment of the deposit.
How do I request disconnection of my service?
Please complete a Disconnection of City Provided Utility Service Form. This form can be submitted in person, by email to email@example.com, by fax at 601-824-4582, or by mail.
I am planning a move. How do I transfer my service?
Services cannot be transferred. Please complete both an Application for City Provided Utility Service and a Disconnection of City Provide Utility Service Form.
Can you bill my deposit for new service on a later statement?
No, the deposit is due at time of application.
Does somebody have to be home when servicemen come to turn on services?
No – The customer does not have to be home but they should make sure all faucets are turned off prior to leaving the residence.
If the Public Works team member turns service on at the meter and the meter shows water is running, they will turn service off and leave a door tag letting the customer know there is an open faucet. (The customer can go to meter box and turn on service it will NOT be locked, and go inside to see where the water is running.)
How do I make a payment over the phone?
Payments can be made over the phone by calling 1-888-626-8998.
How can I login and pay my bill online?
Visit https://www.logicsolbp.com/brandon/login.aspx. You can create an account or make a one time payment using an account number.
To create an online account you will be prompted for the following:
- First Name, Last Name, Email Address
- Account Number (Located in upper right hand corner of bill. Leave off the zero at the beginning of the account number, and the digits after the decimal point.
- PIN Number – Last four digits of social security.
- Alias- Street Address, ex: 123 Government Street
There is a convenience fee of 2.60% for all online payments.
When making a payment online you will receive a confirmation email for your payment. If you did not receive a confirmation number then your payment did not process.
What is the mailing address for bill payment?
PO Box 1539 Brandon, MS 39043
Is auto draft bill payment available?
When are bills sent and then due?
Bills are mailed the around the 10th of the month and are due the 28th of the month. Bills are for previous months’ usage. Ex: Your June 10th bill is for the April-May reading period.
What happens if I make a late payment or fail to make a payment?
All bills not paid by the due date are subject to late fees or disconnection. The late fee is $5.00 or 10% (whichever is greater) per account and re-connection after disconnect for failure to pay is $40.00. Re-connection after hours is $80.00.
How am I billed?
You will be billed flat rate and usage charges on a monthly basis. Usage charges are calculated for usage used between your previous and present read dates as depicted on your current bill. Usage is billed per thousand gallons.
Meters are read by the 1000 gallon. If you look at a standard residential meter, the last three digits on the reader are black. These digits are not read.
When hundreds of gallons used turn into 1,000 gallons, a charge for 1,000 gallons is added onto a bill. For instance, a resident who regularly uses a little more than 2,000 gallons a month will occasionally have a bill for 3,000 gallons when a few hundred gallons accumulates and eventually adds up to a full 1,000 gallons.
How many days are in a billing cycle?
Generally, there are 30 days in a billing cycle. Depending on how dates fall, the billing cycle can vary by 1-2 days, although we try to avoid this if at all possible.
What is a base rate charge?
A base rate charge is a monthly service fee in addition to your charge for usage. This charge covers the cost of administration of water billing, meter reading, meter replacements, and expansion of the water and sewer system.
Does the City of Brandon use Estimated Billing?
No, the City of Brandon does not use Estimated Readings as general practice. As we pursue meter replacement, level billing will be used in cases where meters have stopped reading.
Do I have to pay for sewer charges if I fill my swimming pool?
I have had a leak repaired, what do I do?
Have the leak repaired and fill out the Application for Adjustment Form documenting the type of leak, the repair, and proof of repair. This form can be returned in person, via email to firstname.lastname@example.org, or via fax at 601-824-4582. A public works representative will process the adjustment and determine the appropriate adjustment if any. The adjustment process can take a month to three months.
I believe I have a billing discrepancy, what do I do??
Billing discrepancies can be handled by phone or by email. Please include the name on the account, service address, account number, a description of the issue, and contact call number if submitting via email. Email requests can be submitted to email@example.com. Please allow for up to 5 business days for our staff to research your issue. This time allows us to send an employee to read the meter manually to validate readings.
How many adjustments can I receive per account?
Customers are allowed one adjustment per 12 month period for water leaks. Customer are allowed one adjustment per calendar year for swimming pool fill-up. Adjustments are evaluated on a case by case basis.
My bill often fluctuates by 2000 gallons, it this normal?
Yes- When hundreds of gallons used turn into 1,000 gallons, a charge for 1,000 gallons is added onto a bill. For instance, a resident who regularly uses a little more than 2,000 gallons a month will occasionally have a bill for 3,000 gallons when a few hundred gallons accumulates and eventually adds up to a full 1,000 gallons.
My bill is often the same amount each month, is this normal?
Yes – Water billing is done by 1000 gallon increments. Your actual usage may vary from 5,001 to 5999 gallons per month, but the usage billed would be 5,000. The remaining gallons would be reflected on the next months reading.
What are the rates?
All rates are calculated per 1000 gallons. Example- If your monthly usage is 5000 gallons, the W01 would be calculated: 5000/1000*$2.20= $11.00
|Inside City West Rankin||$3.50 per 1,000 Gallons|
|Inside City Water||$2.20 per 1,000 Gallons|
|Inside City Sewer||$3.50 per 1,000 Gallons|
|Base Charge All Services (Residential) **||$20.56 Per Month|
|Garbage||$13.75 Per Month|
** Base Charge All Services (Commercial and Multi-family Master Metered) $30.56
** Base Charge Water Only$8.52 Per Month
** Base Charge Sewer Only$12.04 Per Month
|Outside City Residential Customer|
|Outside City West Rankin||$5.85 per 1,000 Gallons|
|Outside City Water||$4.40 per 1,000 Gallons|
|Outside City Sewer||$7.00 per 1,000 Gallons|
|Base Charge All Services (Residential)**||$20.56 Per Month|
** Base Charge Water Only$8.52 Per Month
** Base Charge Sewer Only$12.04 Per Month
What does an average residential water bill rate breakdown look like?
Monthly Usage: 5,000 Gallons
|R01 Inside City West Rankin||$21.35|
|W01 Inside City Water||$11.00|
|S01 Inside City Sewer||$9.20|
What does West Rankin and Sewer rate pay for?
The West Rankin rate on your water bill represents the cost of transmission and wastewater treatment associated with sewer use. The City of Brandon is a member of the West Rankin Utility Authority (WRUA). WRUA serves the cities of Flowood, Pearl, Brandon and Richland, along with areas of the Pearl River Valley Water Supply District.
The City of Brandon sewer system discharges into WRUA interceptors. WRUA interceptors carry Brandon, along with the other members’ waste water through a series of interceptors to the Savannah Street Plant. WRUA meters Brandon sewer flow at the connection to the interceptor much like the city meters water at a residential home.
The city pays WRUA per volume passing through the interceptor. This fee is a pass through fee. WRUA is then is billed by the City of Jackson which owns an operates our regional waste water treatment facility for the amount of flow arriving at the facility. The fee covers both the cost of treatment and maintenance of the interceptor lines that carry the waste to the plant. The city sewer fee covers the cost of maintaining city sewer main lines and a series of 33 lift stations required to move the sewer to the WRUA interceptor.
Why is my water bill so high?
Nine out of ten times, the answer is inefficient plumbing. Toilet leaks and outside hose leaks cause most high bills.
How do I check for a leak?
If you feel your water consumption is higher than it should be, you should check for leaks. Leaking water produces a high water bill without your knowledge. Some leaks are sporadic and require some detective work. Other leaks are very obvious. It doesn’t matter what type of leak you have, they both have solutions.
How to detect a leak:
Your water meter can be a valuable tool in detecting leaks. Some meter pits are full of water, this does not mean that you have a leak. It could be natural ground water. You may have to use a pump to remove the water from your meter pit or bail the water out with a small bucket.
Make sure all water using fixtures in your home are not in use. Check to see if the triangle on the face of the meter is moving. It is a low flow indicator. If you have a digital meter screen look for the leaky faucet indicator. If it is, you either have a leak or something in your home is using water. Go find it! Places to look are toilets, faucets, hot water heaters, water softeners, etc. The sweep hand turns a full rotation when 100 gallons of water has gone through the meter.
Check for toilet leaks
Toilet leaks are one of the most common sources of leaks. Leaky toilets can waste hundreds of gallons a day undetected and should be repaired immediately. A leaking standard residential toilet can use 60 gallons in an hour, 1,440 gallons in a day, and 10,080 in a week. If left unnoticed the toilet leak could add 43,200 gallons of additional usage in a month. Pinpointing a toilet leak is easy and usually inexpensive. Follow these procedures to locate a toilet leak:
- Wait 5-10 minutes after the last flush.
- Remove tank cover. Is the water level in the tank too high and spilling into the overflow tube? If it is you have a leak.
- While you have the tank cover off, put food coloring, laundry bluing or a leak detector tablet in the toilet tank. Wait at least 30 minutes. If the colored water appears in the bowl, you have a leak
Check for service line leaks
Water leaks can develop in a home’s water service line. Although such leaks can be difficult to detect, there are some telltale signs, which may indicate that you have a leak in your service line. You should be continuously observant for:
- Wet spots in your yard between the meter base and your house.
- The sound of running water or a hissing sound coming from your main shut off valve when water is not being used in your home.
- Water leaking into your basement or crawl space near the location of your water service line.
- A noticeable loss in water pressure or flow throughout your home.
- Water bills showing progressively higher water consumption that cannot be explained otherwise.
Use this procedure to check for a service line leak:
Turn off the main shut off valve inside your home and then go outside and check your water meter. If your water meter is turning, you have a leak underground and may have to contact a plumber.
I think my meter is not reading correctly. What do I do?
Meters can start to run slower as they age – the meters will never run fast and slow and fast again causing higher usage. The only way to have higher usage is to have water pulled thru the meter. You should evaluate for leaks, abnormal usage like swimming pool fill-up, irrigation, extended house guests, etc.
You can validate your meter’s accuracy by performing the following test:
- Make sure that no water is being used at the time of the test (i.e. dishwasher, shower, faucet, toilet running etc.) Meter hand should be stationary. Meter leak indicator should be stationary. If leak indicator is moving, a leak is detected. Digital meters will indicate usage on the screen and have a small leak indicator that displays as a dripping faucet.
- Empty a 1 gallon container into the 5 gallon bucket 5 times and mark the top of the water level with a black permanent marker to determine exact level for 5 gallons of water in the bucket. Empty the bucket.
- Run water from the hose bib until the sweep hand on the meter dial is located at “0.” If Digital, notate reading. Have one person stationed at the meter to monitor this sweep hand.
- Place a 5 gallon bucket underneath the outside hose bib, making sure that it is on level ground.
- Fill the bucket to the 5-gallon level and shut the water off.
- The sweep hand on the meter should now be located on the “5” representing 5 gallons of water has passed through the meter. If digital, an increase of 5 gallons should have registered on the screen.
How does the City of Brandon read meters?
Most City of Brandon meters are read via radio read. A public works representative will drive by each meter with a laptop that can read the meter automatically when in range. Some larger commercial meters are read manually.
Meters are read by the 1000 gallon for billing. If you look at a standard residential meter, the last three digits on the reader are black. These digits are not read for the purpose of billing.
Example: Meter reads 19,990 at the time our meter reader passes by. That months usage reading will be logged at 19,000. Readings will always occur in even 1,000 increments.
This can cause fluctuations in low flow users bills and be the difference in a month with 1000 gallons and the next month reading 2000 gallons of usage.
How do I read my meter?
Determine if you have a mechanical meter interface or digital meter interface. Mechanical interfaces have a gauge and digital meters have a lcd screen.
The large sweep hand on the dial measures water use in gallons. 1 gallon of water passes through the water meter as the sweep hand moves from one number to the next (e.g., 0 to 1). A complete rotation equals 10 gallons. A complete rotation registers on the meter reading. The low flow indicator spins for low flow water usage. This can indicate a leak if this indicator spins while all water is turned off.
The screen displays the readings in gallons. It will cycle through three screens. The extended visual read screen shows gallons down to two decimal places. The next screen will display Rate/Minute. The third screen displays the meter model information and settings. The digital meter also has status indicators for suspected leak. If you see a faucet with a drip displayed it is indicating that you may have a leak and should investigate further. This only displays if the meter registers 24 hours without one 14-minute interval of no flow.
How can I identify a Brandon Public Works employee who comes to my home?
All Brandon Public Works Employees wear a photo identification badge with a City of Brandon logo and are in vehicles marked with the City of Brandon logo. For your safety, always ask to see this identification before allowing the person into your home. Should someone posing as an employee refuse to show identification, please call 601-825-7225 immediately to report the impostor.